FAQs

Exchanges

What if I received a defective or incorrect item?

If you received a defective or incorrect item, please contact our customer service at info@ourodyssey.co with your order number and a photo of the issue, and we'll do our best to resolve the issue for you.

    I got the wrong size, can I exchange it for another size?

    Unfortunately, as each item is made to order and we don't keep extra inventory, we are unable to offer exchanges for different sizes. We recommend double-checking our size chart before making your purchase to ensure that you select the right size.

       

      Order Modifications

      Can I change or cancel my order after it has been placed?

      Due to the pre-order basis of our items, we are unable to make changes or cancellations to your order once it has been placed. Please double-check your order before submitting it to ensure accuracy.

         

        Returns

        What if I'm not satisfied with my purchase?

        If you're not satisfied with your purchase, please contact our customer service at info@ourodyssey.co with your order number and the reason for your dissatisfaction. We'll do our best to resolve the issue

          What items are eligible for returns or refunds?

          We only accept returns for items that are defective or incorrect. Refunds or store credit may be issued at our discretion.